Refund Policy
Effective Date: November 12, 2025
At ONRÍ Opulence Enterprises, we take immense pride in the craftsmanship, detail, and energy that go into every creation—whether it be our luxury garments, handcrafted leather goods, or limited-edition lifestyle products. Each piece represents more than a product; it’s a reflection of excellence, discipline, and elevated living.
To maintain the integrity of our collections and uphold the exclusive nature of ONRÍ Opulence, we have established the following Refund and Return Policy:
Eligibility for Returns
• Items must be returned within 14 days of delivery.
• Products must be unused, unworn, and in original packaging with all ONRÍ tags, seals, and certificates intact.
• For leather goods and custom apparel, returns are accepted only for manufacturing defects.
• Limited-edition and custom-crafted items (including monogrammed, engraved, or personalized pieces) are non-returnable and non-refundable.
Refunds
• Approved refunds will be issued to the original payment method within 7–10 business days after inspection and approval.
• Refunds cover product cost only. Shipping fees, import duties, and taxes are non-refundable.
• If a discount or promotional code was used, the refunded amount will reflect the discounted price paid.
Exchanges
• Exchanges may be granted for size adjustments or defective items, pending availability.
• To initiate an exchange, contact [email protected] within the 14-day return window.
Damaged or Defective Items
• If your product arrives damaged or defective, please email [email protected] within 3 days of delivery.
• Include clear photos of the item, packaging, and your order confirmation number.
• Once verified, ONRÍ Opulence will replace or repair the item at no additional cost.
Non-Returnable Items
The following items are final sale and not eligible for return, exchange, or refund:
• Custom or made-to-order products
• Gift cards or digital products
• ONRÍ Bliss Libations and consumable goods
• Clearance or promotional sale items
Return Process
To initiate a return:
1. Email [email protected] with your order number, reason for return, and photos (if applicable).
2. Our Quality & Fulfillment Division will provide a Return Authorization (RA) and the appropriate shipping address.
3. Securely package the item in its original box and ship using a trackable service.
4. Once received and inspected, we will notify you of the status of your refund or exchange.
International Orders
• International returns must be sent via a traceable courier service (e.g., FedEx, DHL).
• Customers are responsible for return shipping costs and any applicable duties.
• ONRÍ Opulence is not liable for lost or delayed international shipments.
Luxury Integrity Clause
ONRÍ Opulence reserves the right to refuse returns that show signs of wear, misuse, or tampering with authenticity tags, certificates, or serial markings. Each ONRÍ creation is documented under our Heritage & Authenticity Program to preserve the value and lineage of every item.
Customer Support
For any questions, clarifications, or assistance regarding your order:
🌐 www.ONRÍOPULENCE.com
📞 +1 (800) 996-8508
✨ Final Note
At ONRÍ Opulence, every transaction is built on trust, transparency, and elevation. We appreciate your investment in excellence and your commitment to the ONRÍ lifestyle.
ELEVATE — ALWAYS.
© 2025 ONRÍ Opulence Enterprises. All Rights Reserved.